Account Associate

Posted 22 April 2024
Salary US$60000 - US$75000 per annum
LocationNew York
Job type Permanent
Discipline Sales
Contact NameEmily McGuinness

Job description

Our client in the are seeking a highly motivated individual to support the success of Fabacus' growing community base and join our Customer Success team. Within this role, you will be working directly with leading global brands and their licensee partners and will be an integral part of their consumer product & data-driven strategies, driving measurable value to their business. This role is well suited for someone keen for a role in tech, spanning retail, consumer products licensing or account management. You will be an integral part of the team supporting your peers (Customer Success Account Managers and Executives) in all aspects of customer success and the end-to-end onboarding process, including the engagement of licensees, rapport building, data management, product catalogue creation and data management. The role involves cross-functional collaboration with internal teams and requires a problem-solving, can-do, results-oriented attitude.

The role requires excellent communication (written and spoken) skills, strong business acumen and focus to execute. The ideal candidate will possess strong interpersonal and organisational skills and work well under pressure. They should be comfortable with multitasking and driven to delivering exceptional customer service to ensure customer success.

* Support regional (N. America) Customer Success team on an end-to-end process of customer (licensee) onboarding, from initial introduction to maintenance and rapport building (account management).
* Support customer (licensee) calls/meetings/training to ensure business value is delivered, and expectations are met.
* Work with cross-functional internal teams (including technical engineering team) to ensure that customers are continually receiving value out of the Fabacus service, whilst improving product and features.
* Support creating and improving presentations and collateral that assist in service delivery.
* Support in building and maintaining relationships with your assigned customer base, via email, calls and face-to-face meetings.
* Perform routine data management tasks to ensure client product catalogues are up to date and maintained regularly.
* Become an expert on Fabacus' service and apply to your customers' business needs.
* Understand and keep up to date with industry and competitive landscape. Qualifications/Requirements
* Bachelor's degree with minimum 1 years of business experience.
* Excellent written and verbal communication skills.
* Confident using Microsoft Office, specifically Excel.
* Robust organisational skills.
* You are a self-starter with a positive can-do approach but able to work in a team environment with a collaborative approach to work.
* Fluent in English, additional language a bonus.
* You are result-oriented and comfortable conversing on the phone, video-call, via email and in-person.
* Attention to detail with a problem-solving mentality.
* Licensing industry understanding/experience preferable but not essential.