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Strategic Solutions Lead
Job description
Strategic Solutions Lead
12-month contract
London, Hybrid
Our client are looking for a Strategic Solutions Lead to join team which supports the commercial development of their DSP technology, and is accountable for client education, client onboarding and DSP activation.
Key Responsibilities:
- Handle the day-to-day DSP trading requests from our agency partners.
- Leading role in our DSP Customer Training & Onboarding programme and continuous client knowledge development.
- Facilitate regular client office hours, manage new client onboarding, and support self-service activations.
- Establishing trusted relationships and serving as a subject matter expert on DSP technology.
- Drive adoption of new platform functionality, position new inventory and data sources.
- Act as an advocate for the customer internally, driving product requests and prioritisation over the customer lifecycle.
- Be an expert with respect to optimisation, strategy and performance and be able to communicate these to all levels of an Agency or Brand Direct.
- Establish client best practices, recommend tools, and develop new processes to help the customer relationship scale; share this across the Platform Team.
- Help troubleshoot any client issues and escalate internally to the appropriate teams.
Key experience and skills include:
- Worked in advertising technology solutions for 3+ years, preferably with programmatic buying or planning experience.
- Demonstrate a good knowledge of the programmatic landscape.
- Good track record in developing relationships with key Internal and external stakeholders.
- A passion for online media is essential with experience in programmatic trading, knowledge of the landscape and strong understanding in leading ad servers, ad networks, DSP's, SSP's, DMP's and creative platforms.
- Entrepreneurial, with an ability to work well independently, prioritise multiple tasks, meet deadlines, demonstrating initiative and a strong work ethic.
- Numerate with a good level of knowledge of MS Office packages, particularly Excel, Outlook, PowerPoint and Word.
- Degree qualified and motivated with a can-do attitude and a hunger for delivering results
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