Our client, an exciting and rapidly growing SaaS company within the e-commerce industry is currently hiring for a SaaS Technical Support Engineer to join their team in Southampton. You will become an expert in their software platform to respond to customer queries by phone and email.

Responsibilities

• Providing phone or email advice to clients on how to accomplish their goals in our platform
• Investigating and problem-solving client issues with our platform and content built in HTML, CSS and JavaScript
• Training and explaining the platform to customers
• Onboarding new customers

Requirements

• Preferably 2 years' experience in a similar role
• Solid and demonstrable HTML and CSS experience
• Strong written and verbal skills
• Friendly and helpful demeanor
• Excellent attention to detail
• Javascript or other programming experience would be advantageous
• Experience of digital or email marketing is desirable

This is a full-time, permanent position working Monday-Friday. Our client offers flexible working although travel to their office in Southampton will be required periodically.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.