Our client a well-known Technology, Information & Internet company are currently hiring for a PR & External Communications Manager to be responsible for building best-in-class communications and content to drive a high level of trust and engagement with our customers.

In this role, you will translate new products, features and business changes into engaging copy and content to improve our customers' experience.

Responsibilities

• Define the strategy and manage the execution of communications programs to improve the customer experience.
• Analysing and defining key objectives, messages and channels, to drive awareness, engagement, and adoption of initiatives
• Create high-quality, engaging communications and copy for customers across a variety of channels, including emails, FAQs, Help pages, newsletters, videos, websites, announcements, and others.
• Build and execute email campaigns in Pardot, measuring their effectiveness to enable future enhancements
• Create and maintain communications toolkits, processes, templates, and messaging for global stakeholder teams
• Propose, execute, and scale new ways of creating and distributing communications, including identify and driving process improvements
• Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyse, and tune messaging to maximise impact

Requirements

• Experience in PR, Marketing, Copywriting, Corporate Communications or similar field
• Experience working with marketing tools including email, CRM, and marketing automation platforms
• High degree of proficiency in English
• Exceptional organisational skills
• Able to work in a diverse team
• Bachelor's degree in English, Marketing or relevant field of study.

This is a Hybrid working contract (2-3 days per week in London) and is a full-time contract (Inside of IR35) position for an initial 9-month period with the possibility to extend up to 13 months and/or become permanent (although this is not guaranteed).

Hours - 40 hours per week, Monday-Friday

Please apply online for consideration.