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IT Service Desk Support Technician
- Posted 12 May 2023
- Salary £23000 - £25000 per annum
- Job type Permanent
- Contact NameMarkJames Search
Our client, an IT and Audio-Visual solution provider based in Basingstoke, are currently hiring an IT Service Desk Support Technicians providing 1st line support to their users.
- 1st Line Service Desk, providing IT support to users
- Assist users on the client's own systems.
- Resolve clients issues via telephone and remote support tools.
- Escalating any queries that need further attention to the 2nd line team.
- Candidates with experience in a previous IT support role are welcomed
- IT support knowledge- Desirable- A+/ITIL/MCDST/Microsoft Enterprise Desktop Support/N+/CCENT
- Candidates with a related degree or college qualification will also be considered for this role.
- Great, friendly, telephone manner, especially with non-technical users
- Accurate written communication skills
- A strong desire to help the end-user.
This is a full time, permanent position working Monday-Friday.
You will work a shift pattern of 7am-3:30pm, 8am-4:30pm, 8:30am-5:00pm and 9:00am - 5:30pm.
There will be an occasional Saturday morning shift 7am/12pm every 6 weeks - paid on overtime basis.
**Please note we are unable to provide visa sponsorship for the role and candidates must be located in Basingstoke or a reasonably commutable distance**
Please apply online to be considered.