Our client, an IT and Audio-Visual solution provider based in Basingstoke, are currently hiring an IT Service Desk Support Technicians providing 1st line support to their users.

Responsibilities

• 1st Line Service Desk, providing IT support to users
• Assist users on the client's own systems.
• Resolve clients issues via telephone and remote support tools.
• Escalating any queries that need further attention to the 2nd line team.

Requirements

• Candidates with experience in a previous IT support role are welcomed
• IT support knowledge- Desirable- A+/ITIL/MCDST/Microsoft Enterprise Desktop Support/N+/CCENT
• Candidates with a related degree or college qualification will also be considered for this role.
• Great, friendly, telephone manner, especially with non-technical users
• Accurate written communication skills
• A strong desire to help the end-user.

This is a full time, permanent position working Monday-Friday.

You will work a shift pattern of 7am-3:30pm, 8am-4:30pm, 8:30am-5:00pm and 9:00am - 5:30pm.

There will be an occasional Saturday morning shift 7am/12pm every 6 weeks - paid on overtime basis.

**Please note we are unable to provide visa sponsorship for the role and candidates must be located in Basingstoke or a reasonably commutable distance**

Please apply online to be considered.