Our client, an exciting and rapidly growing SaaS company within the e-commerce industry is currently hiring for an Implementation Manager to join their team in London. You will join the ever-expanding Client Services team and will engage with new customers to understand their requirements and help set up their platform to achieve their goals.
- Driving the onboarding progress through daily outbound calls and emails
- Project management of onboarding and implementation for new customers
- Capturing and documenting the specifics of the implementation
- Setting up customer accounts in line with their requirements
- Ensuring customer satisfaction throughout the onboarding and implementation process.
- Previous SaaS experience is a must - within e-commerce would be a huge advantage
- A project management accreditation such as PRINCE2 would be beneficial
- Prior HTML experience is desirable
- Digital marketing and/or project management experience
- The ability to present to clients at a high level
- Strong written and verbal communication skills with a friendly and helpful manner
This is a full time, permanent position working Monday-Friday. This role will be a hybrid position with the office being based in London.
Our client offers an excellent remuneration package and excellent career progression prospects.
Please apply online to be considered.