Hire Coordinator - Great Yarmouth - Office Based - £13.77ph - 3 month

Duties & Responsibilities:

• Provide and coordinate administrative support to the Service/Repair Department Team.
• Act as a local point of contact for service mobilizations and assist with service logistics where required.
• Assist customers with service & repair requests, enter and maintain accurate data.
• Enter orders into the system assuring accuracy of all data is maintained to a high standard.
• Process orders for replacement parts accurately and in a timely manner, completing warranty and RA documentation as appropriate.
• Local invoicing, invoice queries.
• Raise POs and Goods receive, track logistics of all orders.
• Respond to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
• Prepare delivery / collection paperwork & update the Transport Log, working closely with workshop personnel to capture weights and dims are recorded.
• Provide technical support to our vendors / stores (drawing clarification may be required).
• Assist with the Standardization of Workshop Processes to improve quality, safety and efficiency.
• Coordinate service technicians and warehouse personnel, including scheduling and routing to assure timely provision of service and repair as directed by manager.
• Reconcile routes and daily schedules to ensure proper allocation of service engineers' time, reporting discrepancies to management.
• Co-ordinate order receipts, spares orders, BOMs and service reports via JDE
• Prepare and submit service and repair quotations to customer.
• Submission of invoices to customer on repair and service order completion
• Process raised work orders through JDE, updating service/repair costs.
• Undertake general enquiry and service / repair related administrative tasks
• Support the Service / Repair Team by means of logistics (arranging diaries and schedules, travel, hire cars, accommodation, site certification, travel visas etc.)
• Update and regularly review Service Engineers' Travel Plans

Skills:

• A candid team player who collaborates with peers to solve problems.
• strong sense of customer focus (internal/external)
• Committed to self-improvement and development through the role in order to achieve career goals (Self- development)
• Firm and diplomatic when negotiating (Negotiating)

If you meet the criteria for this role and are happy to commit to a contract please apply!