French Speaking Customer Service Representative - Reading - 12 Month Contract - £12ph

Be part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realise your full potential. Your talents will impact thousands of customers around the world. You will be making a real difference in the everyday lives of people everywhere. My client combines the fun and excitement of a start up environment with the resources, operational excellence and brand recognition of an established tech giant.

Responsibilities:

• Drive product adoption through available digital content as well as group or individual training sessions.
• Develop and maintain relationships with key customer stakeholders and decision makers.
• Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
• Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
• Advocate for customers internally by sharing their voice.
• Support the local team with contractual matters and project work, process cases and book site visits with customer and installers.

Experience:

• An ideal candidate should have knowledge and/or experience in Customer Care.
• Fluent written and verbal communication in English and French
• Communicative verbal and written skills of another European language are an advantage (not mandatory)
• Excellent communication, listening and analytical skills (mandatory)
• Previous experience working with SAP, Salesforce and Gainsight are an advantage (not mandatory)
• Excellent time management, organisational and prioritisation skills (mandatory)

If you are available to commit to a contract, have experience in a customer care role and are fluent in both French and English, please apply as I would love to hear from you!