Customer Support Specialist

Posted 25 May 2023
Salary Up to £22000 per annum
Job type Permanent
Discipline Operations
Contact NameMarkJames Search

Job description

Our client, a Financial Services company, based in Reading, is currently hiring for a Customer Support Specialist. You will be the first point of contact for customer enquiries, applications and claims.


  • Resolving and processing customer enquiries, applications and claims at the first point of contact whenever possible
  • Identifying and understanding customer needs whilst providing a consistently high-quality service to enhance the customer experience and gain loyalty


  • Previous experience of working within a call or contact centre
  • Experience of working within a financial service regulated company
  • Excellent customer service and communication skills
  • Demonstrating resilience and experience of dealing with difficult queries

This is a full time, permanent position working Monday-Friday. This is a hybrid role working 3 days a week from the office in Reading and 2 days a week at home (this will be effective once the 8 week training has been completed).

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.