Customer Service Advisor - Change of Tenancy Advisor

Posted 26 October 2023
Salary Up to £14.02 per hour
Job type Contract
Discipline Operations
Contact NameKarla Jurjevic

Job description

Customer Service Advisor - Change of Tenancy Agent - 5 month contract - £14.02 p/h PAYE

Our Client, a multinational energy company, are currently hiring for a Customer Service Advisor - Change of Tenancy Agent to join the team.


  • Investigation of change of tenancy when people are moving to a new house
  • Make outbound calls to gather the relevant information and updating the systems and customer accounts - this is manual data updating across numerous systems so a high level of accuracy and attention to detail is needed
  • Sending information requests to customers and managing responses
  • Complex process but full training given


  • Excellent IT Skills (7 internal systems used daily plus standard email, word, excel)
  • Manage own workload, work well on their own initiative
  • Very confident with a professional and engaging telephone manner - will have a strong telephony background
  • Self-sufficient with an excellent attention to detail and strong accuracy
  • Excellent verbal and written communication skills

This is a full time, hybrid 5 month contract role with a possibility to extend and/or become permanent (although it cannot be guaranteed).

Training will be done on site and then flexi / hybrid working afterwards. (2 days in the office).

Please apply online to be considered.