Our client a very exciting start-up cyber security company in France is looking for a Customer Project Manager to secure their revenue, communicate directly with customers and coordinate with sales teams.

Responsibilities

• Ensure the delivery of customer projects by coordinating the efforts of experts, controlling scope, planning and quality and monitoring projects profitability.
• A strong technical background in software development (C/C++) is required to take right decisions on projects and communicate efficiently with our customers.
• Engagement manager is also involved in Pre Sales activities, along with Sales team to build and quote new Services offers & packages.
• Collaborate closely with Sales, product management and Customer Success software analysts by gathering customers technical and business requirements, and determining the most appropriate services & resources for our future projects.
• Build a positive relationship with a client, at presales and delivery stages, and solve any issue that a client experiences.
• You will work with cross-functional teams, mainly focused on embedded software development, for a wide diversity of market (automotive, IoT, mobile, defence).
• Internally, you will act as the customer voice to feed our roadmap, and protect customer interests. Travels may be required depending of project constraints.
• Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Service oriented, candidate must be organized and analytical, adept at working in a team environment and able to handle multiple priorities.

Responsibilities:

• Drives the project from engagement to invoicing by ensuring customer satisfaction, committed timeline and quality, project profitability and company' interests
• Manage customer interface
• In respect of budget, write the project management plan and monitor it, manage project risks
• and related action plans.
• Report internally and externally on project progress and issues (responsible for alerts and
• escalations)
• Assign resources and prioritize activities
• Record project activities in the project management application
• Invoice and bill clients and find ways to upsell clients
• Contribute in customer support & pre-sales activities and determines the appropriate services
• offerings for each opportunity
• Work with Sales team to build new packaged offers
• Anticipate clients' needs and propose alternative delivery solutions or business solution in
• cooperation with sales team
• Create a positive experience for clients and secure high customer satisfaction

Requirements

• Prior experience of min 3 years in Presales, Technical Account Management, Customer Project Manager or Engagement manager
• Experience of working on software 'services' offerings, with a focus on Embedded or IoT/Device related products
• Strong background of C or C++ software developer, preferably for embedded devices
• Experience with Linux system, versioning tools, CI/CD integration and tools (Jenkins etc)

Our client offers excellent compensation and career development opportunities.

This is a full-time position, please apply online to be considered.