Customer Onboarding Specialist

Posted 31 January 2024
Salary £22000 - £23000 per annum
Job type Contract
Discipline Operations
Contact NameEsther Sapsted

Job description

Customer Onboarding Specialist - £22,000 - £23,000 per annum - Contract - 7 months

I am working with a global client with a headquarters in Shoreditch, London to recruit a Customer Service Onboarding Specialist to support the commercial team and ensure customers are supported with all aspects of their shipping accounts.

Key Responsibilities:

  • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts.
  • Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping.
  • Investigate key onboarding blockers, identify the root cause and coordinate resolution working with multiple internal teams. proactively escalate internally.
  • Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Product, Marketing, Commercial, Sales, Customer Programs and Operations to drive change, and influence stakeholders.
  • Be able to work with excel, drive reporting and use this data to build solutions for improvement.

Experience Required:

  • Strong organizational skills, ability to work well in a fast-paced environment and multi-task in a high-energy environment.
  • Experience in operations and logistics
  • Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
  • Always does what is right for the customer - Relentlessly customer focused.
  • Bachelor's Degree or equal experience
  • Fluent in English
  • Experience working in client facing roles, ideally in a sales or customer support function.
  • Excel at communication and are comfortable with playing a lead role in a highly visible organization.
  • Expert use of MS Office Suite and CRM (e.g.

If you are available for a contract and meet the criteria of this role then please do not hesitate to apply!