Our client, a leading international evens, digital services and academic knowledge group, is currently hiring for a Credit Control Specialist to collect all monies owing to client within collections policies and procedures to ensure that collection targets are met.

Responsibilities:

• Ensuring customer portal is highlighted to customers when contacted
• Collect monies owing from customers who have exceeded credit limits or terms to minimise bad debts
• Build close internal and external relationships with Sales and customers
• Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
• Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
• To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
• Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)

Requirements:

• Good knowledge and understanding of customer operations processes
• Knowledge of best practice in customer service operations
• A good knowledge of SAP system
• Recognised qualification preferable
• Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Proficient skills in Excel, Word and Outlook are essential
• Excellent customer service skills
• Good time management skills

This is a full time, Contract position for an initial period of 4 months with the option to extend and/or become permanent (although this is not guaranteed).

Please apply online for consideration.