Change of Tenancy Advisor - Ty Calon, Cardiff - £14,02 ph PAYE - 7 month contract

I am working with an Energy company who are looking for a candidate who has exceptional customer service skills to join their team as a 'Change of Tenancy Advisor.' You will be given full training on site and then move to hybrid working.

Responsibilities:

• Completing change of tenancies for commercial properties.
• Managing workflow to complete work items in line with age profile
• Taking Inbound calls to deal with COT queries and offer Contracts to new customers.
• Make outbound calls to gather the relevant information and updating the systems and customer accounts.
• Sending information requests to customers and managing responses
• Complex process but full training given.

Looking for people who have:

• Excellent IT Skills (Using our internal billing systems in addition to standard email, word, excel)
• Manage own workload, work well on their own initiative as well as working as part of a team.
• Very confident with a professional and engaging telephone manner
• Self-sufficient with an excellent attention to detail and strong accuracy
• Excellent verbal and written communication skills

There is a structured training plan that candidate will follow, and full support given remotely by manager and the establish and successful "buddy" system.

If you are available to commit to a contract and have previous customer service skills, then please do not hesitate to apply!