Change of Tenancy Advisor

Posted 20 February 2024
Salary £14.00 - £14.02 per hour + PAYE
Job type Contract
Discipline Operations
Contact NameEsther Sapsted

Job description

Change of Tenancy Advisor - Ty Calon, Cardiff - £14,02 ph PAYE - 7 month contract

I am working with an Energy company who are looking for a candidate who has exceptional customer service skills to join their team as a 'Change of Tenancy Advisor.' You will be given full training on site and then move to hybrid working.


  • Completing change of tenancies for commercial properties.
  • Managing workflow to complete work items in line with age profile
  • Taking Inbound calls to deal with COT queries and offer Contracts to new customers.
  • Make outbound calls to gather the relevant information and updating the systems and customer accounts.
  • Sending information requests to customers and managing responses
  • Complex process but full training given.

Looking for people who have:

  • Excellent IT Skills (Using our internal billing systems in addition to standard email, word, excel)
  • Manage own workload, work well on their own initiative as well as working as part of a team.
  • Very confident with a professional and engaging telephone manner
  • Self-sufficient with an excellent attention to detail and strong accuracy
  • Excellent verbal and written communication skills

There is a structured training plan that candidate will follow, and full support given remotely by manager and the establish and successful "buddy" system.

If you are available to commit to a contract and have previous customer service skills, then please do not hesitate to apply!