Our client, a Financial Services company, based in Reading, is currently hiring for a Call Handler. You will be the first point of contact for customer enquiries, applications and claims.

Responsibilities

• Resolving and processing customer enquiries, applications and claims at the first point of contact whenever possible
• Identifying and understanding customer needs whilst providing a consistently high-quality service to enhance the customer experience and gain loyalty

Requirements

• Previous experience of working within a call or contact centre
• Experience of working within a financial service regulated company
• Excellent customer service and communication skills
• Demonstrating resilience and experience of dealing with difficult queries

This is a full time, permanent position working Monday-Friday. This is a hybrid role working 3 days a week from the office in Reading and 2 days a week at home (this will be effective once the 8 week training has been completed).

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.