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Call Handler
- Posted 25 May 2023
- Salary Up to £22000 per annum
- LocationReading
- Job type Permanent
- DisciplineOperations
- ReferenceBH3264_1685096758
- Contact NameMarkJames Search
Job description
Our client, a Financial Services company, based in Reading, is currently hiring for a Call Handler. You will be the first point of contact for customer enquiries, applications and claims.
Responsibilities
- Resolving and processing customer enquiries, applications and claims at the first point of contact whenever possible
- Identifying and understanding customer needs whilst providing a consistently high-quality service to enhance the customer experience and gain loyalty
Requirements
- Previous experience of working within a call or contact centre
- Experience of working within a financial service regulated company
- Excellent customer service and communication skills
- Demonstrating resilience and experience of dealing with difficult queries
This is a full time, permanent position working Monday-Friday. This is a hybrid role working 3 days a week from the office in Reading and 2 days a week at home (this will be effective once the 8 week training has been completed).
Our client offers an excellent remuneration package and excellent career progression prospects.
Please apply online to be considered.
