3rd Line Shared Service Support Infrastructure Engineer

Posted 14 April 2024
Salary £180.00 - £290.00 per day
Job type Contract
Discipline Technology
Contact NamePetya Stoeva

Job description

3rd Line Shared Service Support Infrastructure Engineer
SC Cleared
Bracknel - On Site Working
£180-£290 - per day- 10 Months contract

Our purpose is to make the world more sustainable by building trust in society through innovation. We are looking to hire 3rd Line Shared Service Support Infrastructure Engineer who will contribute to this by working with the current support personnel to understand the products and their use across the shared service to develop and enhance their diagnostic skills/capability.

The role will involve incident management on our clients and escalations
from 2nd line resources across multiple environments. Additional scope of responsibilities will include delivering infrastructure development and testing of upgrades, patch management and new software solutions. We are looking for dependable and experienced support staff that are not afraid to own
problems and incidents and deliver solutions to issues.

Role requirements:

  • Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics
  • Utilizing monitoring tools to analyze system performance and identify potential issues proactively.
  • Implementing and maintaining security measures to safeguard infrastructure components.
  • Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors.
  • Providing technical guidance and mentorship to 1st and 2nd line function's
  • Participating in an on-call rotation to address critical issues outside regular business hours.

Mandatory Skills:

*Proven experience as a 3rd line Infrastructure Engineer / Systems Administrator
*Build, monitoring and support of Windows Server (2019/2022)
*Experience in Linux Server administration (Redhat, Oracle, Ubuntu)
*VMware Suite Administration (VCenter/ESXI)
*Active Directory & Group Policy management, design, and troubleshooting
*PKI management (Windows / Entrust)
*Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches).
*Storage systems technology experience (SAN/NAS)
*Scripting and automation experience (PowerShell/Ansible)
*Patching toolsets (WSUS/Redhat Satellite Server)
*Tenable SC / Nessus
*Database management (Microsoft SQL Server/MySQL/Postgres)
*Thin Client Solutions (Scout/Elux)
*Windows ADFS

This is an immediate start contract role which will run for a minimum period of 10 months, with the potential to either extend, or become permanent (although this cannot be guaranteed)

This contract is only available on a PAYE or Sole Trader basis. Ltd company engagement is not an option.

Please apply online for consideration.