Our client, a global thought-leader in AI and Robotic technology, are currently hiring for a Customer Success Manager to join their fast-growing team in Germany.

Responsibilities:

• Support the team in Germany and provide post-sales deployment services.
• Demonstrate robot functionalities and product specifications during product demonstrations at different stages of the deployment cycle.
• Convert optimal techniques during deployments and customer training.
• Be proactive in spotting patterns and resolving frustrations for their customers
• Gather customer feedback on a regular basis and communicate this to their management team.
• Provide accurate and timely status reporting for all customer engagements.
• Communicate and assist in delivering the necessary service levels to customers during the deployment phase.

Experience and Qualifications:

• Previous experience in front facing client roles (i.e. sales, marketing, communications).
• Affinity for technology and comfort in discussing technology with customers. Technical knowledge is a plus.
• Analytical and critical thinking
• Take ownership of difficult customer problems and seeing them through to resolution in conjunction with the Customer Care team.
• Strong verbal and written communication skills; the ability to communicate technical information to both technical and non-technical audiences.
• Ability to manage multiple initiatives in a fast-paced environment.
• Ability to adapt and adjust to changes in priorities and assignments.
• Ability to build customer relationships, as well as taking responsibility for customer satisfaction and loyalty.
• Ability to develop a deep understanding of the products & being able to answer customer / stakeholder queries.
• Basic knowledge of informatics tools (i.e. Excel, PPT, Word)
• Flexibility in working hours & willingness to travel within EMEA.
• German language is essential (native or C1/2 level); French, English, Dutch, Spanish is a plus

This is a full time, permanent employed position, which is 100% home/remote based.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.