Our client, a global thought-leader in AI and Robotic technology, are currently hiring for a Customer & Tech Support Specialist to join their fast-growing team in the Netherlands.

This is an exciting opportunity for a recent and energetic graduate who is organized, enjoys logistics as well as getting to the bottom of problems and with customer service superpowers.

Responsibilities:

• Operate the support help desk to ensure high customer satisfaction and retention.
• Respond to inbound inquiries and troubleshooting technical issues raised via multiple channels.
• Take ownership of difficult customer problems and seeing them through to resolution, working closely with our client's field technical engineers.
• Identify themes or recurrences in customer issues and escalate them, while making proactive suggestions for improvement.
• Test products and services delivered to our client's partners as part of the ongoing support process (Being hands-on is a must).
• Maintain an excellent CSAT (Customer SATisfaction) score while aiming to resolve issues in a timely manner.
• Maintain our client's existing support collateral and take the initiative to create new systems & processes.
• Create engaging content to give customers the autonomy to resolve issues, reduce reactive activity within the team and improve user engagement.
• Monitor our client's NPS (Net Promoter Score) programme and respond to detractors
• Work with our client's supply chain team and warehouse in Rotterdam on various initiatives, including:
• Inventory management and assistance with semi-annual stock counts
• Oversee arrival and inspection of new types of our client's products
• Technical spot checks to verify that incoming units are not damaged
• Perform software upgrades on batches of our client's products as required

Experience and Qualifications:

• Excellent telephone manner and written-English communication
• Confidence and a positive attitude in dealing with customers
• Functional Experience: customer service or technical support experience, ideally with high-tech products.
• Ability to understand technical issues and perform issue-level triage.
• Knowledge of Help Desk software such as Zendesk, Hubspot Service Desk, Freshdesk.
• Ability to create and present meaningful insights from Help Desk analytics and reporting tools.
• The ability to manage multiple initiatives in a fast-paced environment.
• Ability to develop a deep understanding of all our client's robotics solutions.
• Strong organizational skills and impeccable attention to detail.

This is a full time, permanent employed position, which is 100% home/remote based in the Netherlands.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.