Our client, an IT and Audio-Visual solution provider based in Basingstoke, are currently hiring an IT Service Desk Support Technician to provide 1st line support to their users.

Responsibilities

• Providing support in the form of remote technologies, telephone and email
• Providing support for desktops, laptops, printers and network equipment
• Logging calls accurately in a call logging system, troubleshooting and escalating accordingly
• Liaise with 2nd line and 3rd party support teams to resolve calls

Requirements

• Previous IT knowledge - familiar with printer configuration, email troubleshooting and using VPNs is desirable
• Previous experience of fixing issues via phone and remote access to various hardware devices and software programs
• Candidates with a related degree or college qualification will also be considered for this role.
• Excellent telephone manner and friendly customer service.

This is a full time, permanent position working a shift pattern covering Monday to Friday 7am till 5.30pm plus some weekend/bank holiday cover is available during the year as overtime.

**Please note we are unable to provide visa sponsorship for the role and candidates must be located in Basingstoke or a reasonably commutable distance**

Please apply online to be considered.