IT Support Engineer

Contract Lengh - 3 months

Work Location: London

Pay Rate: £160- £190 Daily -Inside IR35

Job Description:

What You'll Do:

You will play a crucial role in ensuring compliance with regulatory requirements and resolving technical issues. Key responsibilities include:

• Conducting in-depth root cause analysis and guiding internal teams to implement remediation plans.
• Resolving issues through internal ticketing management system and ensuring compliance with the Digital Market's Act (DMA).
• Working with internal technical teams to streamline the alerting process.
• Regularly assessing and reviewing compliance with regulatory requirements.
• Communicating with internal stakeholders, regulatory bodies, and external partners to ensure a comprehensive understanding of compliance obligations.
• Auditing internal logs on high-risk use cases and reporting identified issues to leadership.
• Collaborating with various departments, including legal, IT, marketing, and operations, to ensure a holistic approach to compliance.
• Preparing documents to maintain records of compliance activities and generating reports for internal and external stakeholders.

Basic Qualifications:

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Experience providing technical customer support.
• Knowledge and/or working experience with relational database management systems (MySQL, Oracle, etc.).
• Minimum of 2+ years of experience in a customer experience, customer support, or product support role, ideally for a technical and complex product at a SaaS company.
• Knowledge and/or working experience with security and privacy compliance regulations like COPPA, GDPR, PIPEDA, HITECH, HIPPA, DMA, etc.

Preferred Qualifications:

• Proven problem-solving and analytical skills.
• QA/Tester background is a plus.
• Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and implement preventive measures.
• Ability to manage multiple high-priority tasks simultaneously.
• Ability to work independently with limited supervision.
• Ability to lead complex technical discussions with various groups including software engineers, hardware engineers, technicians, and operators.
• Demonstrated experience in one or more of the following additional areas: Coding Languages (Java, C++) or Networking Technologies (TCP/IP, DNS).
• Familiarity or a willingness to learn about technical concepts including, but not limited to, JSON, APIs, SDKs, and a coding language (i.e., Python, Ruby, etc.).