Job Title: Support Engineer
Anticipated Start Date: 09/10/2023
Assignment Dates: 09/10/2023 - 08/04/2024
Agency: Temp - UK
Work Location: (London, UK)
City & State: London, Other
Candidate Pay Rate: £165.00 - £200.00 Daily (6 months)
Are you a passionate problem solver with a knack for cutting-edge technology? Do you thrive in high-pressure environments, ready to tackle complex technical challenges head-on? If so, we have an exciting opportunity for you!
As a Support Engineer, you will play a critical role in ensuring the smooth operation of our clients' Fulfillment & Sortation Robotic enabled floors. Your primary responsibility will be to engage with and drive high-severity incidents, working closely with customers to troubleshoot and resolve issues efficiently. You will act as an incident manager, coordinating real-time service restoration efforts among multiple teams to minimize business impact.
- Collaborate with Support, Software, Hardware, and System Engineering teams to resolve complex issues escalated from internal technical support groups.
- Develop and implement procedures and tools to support both new and existing solutions, leveraging your broad understanding of technology and user needs.
- Proactively detect and resolve issues using monitoring systems and alerts.
- Drive support requirements during the development of new products and technologies.
- Create training documentation and provide mentoring to new Engineers.
- Take ownership of Root Cause Analysis (RCA) and implement preventive measures for critical issues.
- Actively seek and suggest innovative solutions to meet customer needs, while communicating trends to leadership.
- Bachelor's degree in Engineering, Computer Science, or related technical field, with at least 2 years of experience in delivering direct customer support. Alternatively, a Master's degree in a related field.
- Strong technical problem-solving and analytical skills.
- Proven ability to prioritize and manage multiple high-priority tasks simultaneously.
- Effective communication skills for leading complex technical discussions with various groups, including Software and Systems Engineering, Operations, and Senior Management.
- Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle).
- Knowledge and/or working experience with Linux (RHEL, Ubuntu).
- Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and implement preventive measures.
- Knowledge and/or working experience with networking and Product IT.
- Familiarity with AWS or other cloud technologies.
- Demonstrated experience in one or more of the following additional areas: Coding Languages (Java, C++), Networking Technologies (TCP/IP, DNS).
Join us in supporting a client that manufactures and implements cutting-edge technologies within fulfillment centers. Be part of a dynamic team that drives improvements in product performance and supportability. If you're passionate about technology and ready to make a lasting impact through collaboration with Engineering and Operations teams, we want to hear from you!