Our client, a global enterprise technology company, based in Reading, is currently hiring for a Success Account Manager Administrator to drive best customer experience and assure revenue retention through long-term relationships with clients as well as assist Success Account Managers in processing customer requests, internal operations and project work.

Responsibilities:

• Support the SAM team in processing customer requests related to contract changes (transfers, renewals etc.) as well as account level changes (name, address etc.)
• Assist with the backlog of internal system related activities (data mapping and cleansing).
• Contact customers for additional information related to tasks and projects assigned.
• Actively cooperate with related stakeholders and teams across the organisation.

Requirements:

• Knowledge and experience related to Salesforce, 1ERP and similar environments (mandatory)
• 1+ years experience.
• Fluent written and verbal communication in English is required (mandatory), additional written and communication skills in another European language are preferred.
• Excellent communication, listening and troubleshooting skills.
• Well-developed time management and prioritisation skills.
• General understanding about IOT products and solutions.
• Methodical and conscientious documentation skills.

This is a full-time, contract position for an initial period of 12 months with the potential to extend and/or become permanent (although this is not guaranteed).

Please apply online to be considered.