Our client, one of the world's leading footwear companies, is looking for a Customer Service Representative. Ensuring that the Wholesale receive a high-quality of service.

The Representative manages order books, provides customers with product and service information, and resolves customer problems/claims. Interacting with contacts to retrieve and/or provide information in response to customer enquiries about products or services.

Responsibilities

• Track and Tracing of orders.
• Investigating irregularities of orders and informing customers as required.
• Actively ensuring that orders flow through the system flawlessly by managing exceptions.
• Handling of return requests.
• Handling of non-inventory credit or invoice requests.
• Provide product and service information to customers.
• Provide information on status of orders to Sales as well as customers.
• Communicate late, incomplete, or cancelled orders as well as changes to the collection within set timeframes.
• Resolve product or service problems by clarifying the customer

Requirements

• Minimum of 2 years B2B experience

• Excellent customer handling skills
• Excellent communication skills written and verbal in English
• Solid problem-solving skills with Quality focus
• Flexibility to take on additional responsibilities and tasks when required
• Can work under pressure and meets deadlines
• Possess natural curiosity to understand processes, departments & clients
• Have a proactive approach in tackling new challenges

This is a full-time position, Monday to Friday.

This is a hybrid role, with 3 days a week required at the office in Hoofddorp.

Please apply online to be considered.