Customer Service Representative - Wholesale

Posted 18 July 2022
Salary €32000 - €34000 per annum
LocationHoofddorp
Job type Permanent
DisciplineOperations
Reference3892_1658227318
Contact NameMarkJames Search

Job description

Our client, one of the world's leading footwear companies, is looking for a Customer Service Representative. Ensuring that the Wholesale receive a high-quality of service.

The Representative manages order books, provides customers with product and service information, and resolves customer problems/claims. Interacting with contacts to retrieve and/or provide information in response to customer enquiries about products or services.

Responsibilities

  • Track and Tracing of orders.
  • Investigating irregularities of orders and informing customers as required.
  • Actively ensuring that orders flow through the system flawlessly by managing exceptions.
  • Handling of return requests.
  • Handling of non-inventory credit or invoice requests.
  • Provide product and service information to customers.
  • Provide information on status of orders to Sales as well as customers.
  • Communicate late, incomplete, or cancelled orders as well as changes to the collection within set timeframes.
  • Resolve product or service problems by clarifying the customer

Requirements

  • Minimum of 2 years B2B experience
  • Excellent customer handling skills
  • Excellent communication skills written and verbal in English
  • Solid problem-solving skills with Quality focus
  • Flexibility to take on additional responsibilities and tasks when required
  • Can work under pressure and meets deadlines
  • Possess natural curiosity to understand processes, departments & clients
  • Have a proactive approach in tackling new challenges

This is a full-time position, Monday to Friday.

This is a hybrid role, with 3 days a week required at the office in Hoofddorp.

Please apply online to be considered.