Customer Operations Manager

Posted 05 January 2023
Salary £50000 - £55000 per annum
Job type Permanent
Discipline Operations
Contact NameMarkJames Search

Job description

Our client, a Financial Services company, based in Reading, is currently hiring for a Customer Operations Manager to be responsible for the Contact Centre and Policy Servicing and will report into the Head of Customer Services.


  • Ensuring Customer Service propositions for both advisers and customers is delivered ensuring excellent service continues
  • Collaborating with Oversight and Controls Manager to ensure standard operating procedures are reviewed and developed
  • Working with the Oversight and Controls Manager to drive down breaches/process errors and implement changes to improve quality
  • Managing performance and attendance issues within the team
  • Managing the recruitment process through selection, screening and onboarding
  • Driving efficiency improvements


  • Good understanding of industry practices
  • Knowledge of contact centre technology
  • Understanding of HR policies and procedures
  • Previous management/leadership experience
  • Confident with excellent communication skills. Ability to communicate with people of all levels

This is a full time, permanent position with the option of going hybrid after the first 3 months.

Please apply online to be considered.