Our client, a leading IT Services & Consulting firm are hiring for a Technical Support Engineer to provide onsite support to Authorised users with operational and technical support and to meet specified SLAs.
Responsibilities
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems
- Support Authorized Users in connecting or attempting to connect to corporate network
- Assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
Requirements
- Native level German language (spoken and written) capability is essential
- Full German Driving License and Vehicle required.
- A minimum 3+ years of relevant work experience
- Knowledge of imaging tools (SCCM, MDT, PXE)
- Knowledge of data backup and recovery tools
- Installing, upgrading, and migrating to Windows 7/10/11
- Deploying Windows 7/10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7/10
- Configuring backup and recovery options
This is an immediate start contract position for a minimum period of 18 months.
This is an onsite position which may require travel to other sites.
Please apply online for consideration.
