Are you a skilled IT support professional with a passion for problem-solving? We are looking for a 1st Line IT Support Technician to join a dynamic team and provide top-tier technical support.
About the Role
As a Support Technician, you will be the first point of contact for IT-related incidents and service requests. Your responsibilities will include troubleshooting hardware and software issues, managing service desk inquiries, and ensuring smooth IT operations. This role also involves installing and configuring computers, handling user account administration, and updating the knowledge database.
Key Responsibilities
- Staff the service desk (08:00 – 17:00), assisting users via phone, email, and in person
- Support workplace and meeting room technology
- Manage incoming IT support tickets and ensure proper classification and prioritization
- Resolve incidents according to SLA/OLA agreements
- Escalate complex issues to Level 2 & Level 3 support when necessary
- Maintain and update the knowledge database
- Troubleshoot both hardware and software problems
- Dispatch and assign tickets to the appropriate teams
- Deploy requested software and manage user permissions
- Document solutions and procedures for known issues
- Provide training and knowledge transfer to end-users
- Requirements
- 2-5 years of experience in IT support or a related field
- Strong troubleshooting skills for both hardware and software
- Experience with IT service management (ITSM) tools
- Ability to provide excellent customer service in a fast-paced environment
- Strong communication skills and attention to detail
Work Location: Office-based near Stockholm, with some flexibility for remote work
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If you are a dedicated IT support professional looking for an exciting opportunity, we’d love to hear from you! Apply now with your CV.
