Telephone Customer Service Advisor

Posted 10 June 2022
Salary£20000 - £23000 per annum
LocationReading
Job type Permanent
DisciplineOperations
ReferenceBH3264_1654865498
Contact NameMarkJames Search

Job description

Our client, a Financial Services company, based in Reading, is currently hiring for a Telephone Customer Service Advisor. You will be the first point of contact for customer enquiries, applications and claims.

Responsibilities

  • Resolving and processing customer enquiries, applications and claims at the first point of contact whenever possible
  • Identifying and understanding customer needs whilst providing a consistently high-quality service to enhance the customer experience and gain loyalty

Requirements

  • Previous experience of working within a call or contact centre
  • Experience of working within a financial service regulated company
  • Excellent customer service and communication skills
  • Demonstrating resilience and experience of dealing with difficult queries

This is a full time, permanent position working Monday-Friday.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.