Retention & Growth Executive

Posted 11 June 2024
Salary £35000 - £50000 per annum + OTE £75k + Benefits
Job type Permanent
Discipline Sales
Contact NameAmi Williams

Job description

Our client, a leading SaaS company in the Education sector, is currently hiring for an Retention & Growth Executive to focus on customer and revenue retention and growth of revenues, and this is where performance and reward will be focused. You will be expected to build and maintain a high level of product knowledge within your product portfolio and be able to demonstrate the software solutions that you are working with to a high level.


  • Achieve revenue and customer retention targets and key performance indicators set by the business.
  • Achieve customer and revenue growth targets and key performance indicators set by the business.
  • Daily calls with customers who have served notice of cancellation.
  • Complete a high volume of discovery conversations with targeted accounts and build a pipeline of upgrade opportunities.
  • Build and manage a pipeline of sales growth opportunities through the sales funnel applying consistent sales process and methodology.


  • Experience in a high-paced outbound telesales customer retention/account growth management role.
  • Drive for Results - you will strive to achieve and exceed targets set by the business.
  • Tenacity and dogged determination - the ability to keep going in the face of rejection.
  • Excellent oral communication and verbal reasoning skills - an ability to build rapport quickly, ask insightful questions, great listening skills, the ability to be able to handle and deflect objections and the ability to demonstrate the company's software solutions, expertly.
  • Good influencing skills - you will make an immediate and lasting impression on others, you will be able to adjust your communication and selling style to meet the needs of different customers.

This is a full time, permanent position working Monday-Friday. This is a hybrid position working 3 days from their offices in Sheffield and 2 days from home.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.