Our client, a global SaaS company, based in Dublin, Ireland is currently hiring for an Operations Support Specialist to manage and help with implementation and onboarding of new customers.

Responsibilities

• Manage status of customer company card orders
• Transfer and process Tacho cards from the global HQ to the Dublin data centre
• Escalate all order issues with Operations Management team
• Understanding of Salesforce and ERP systems, and willing to master the website at a fast pace
• Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians

Requirements

• Previous experience in an customer service and/or customer coordination or related role.
• Adherence to the quality standards and processes associated with the role
• Ability to work independently
• Ability to build and maintain a great relationship with sub-contractor technicians, and with our Sales department
• Strong Organisation Skills
• Strong Listening Skills
• A second European language is preferred

This is a full time, contract position to run for a minimum period of 12 months which is likely to extend to 24 months and/or become permanent (although this is not guaranteed).

Please apply online for consideration,