Operations Support Specialist

Posted 17 September 2022
Salary €100 - €150 per day
LocationDublin
Job type Contract
DisciplineOperations
ReferenceBBHH456_1663485616
Contact NameMarkJames Search

Job description

Our client, a global SaaS company, based in Dublin, Ireland is currently hiring for an Operations Support Specialist to manage and help with implementation and onboarding of new customers.

Responsibilities

  • Manage status of customer company card orders
  • Transfer and process Tacho cards from the global HQ to the Dublin data centre
  • Escalate all order issues with Operations Management team
  • Understanding of Salesforce and ERP systems, and willing to master the website at a fast pace
  • Reach out to customers to schedule installation of orders, while coordinating with subcontractor technicians


Requirements

  • Previous experience in an customer service and/or customer coordination or related role.
  • Adherence to the quality standards and processes associated with the role
  • Ability to work independently
  • Ability to build and maintain a great relationship with sub-contractor technicians, and with our Sales department
  • Strong Organisation Skills
  • Strong Listening Skills
  • A second European language is preferred

This is a full time, contract position to run for a minimum period of 12 months which is likely to extend to 24 months and/or become permanent (although this is not guaranteed).

Please apply online for consideration,