Key Account Coordinator - Zalando

Posted 14 June 2022
Salary€35000 - €36000 per annum + 10% Bonus
LocationHoofddorp
Job type Permanent
DisciplineProduct
Reference3645_1655215763
Contact NameMarkJames Search

Job description

Our client, one of the world's leading footwear companies, is looking for a Key Account Coordinator. They are looking for an Individual who has experience with E-tail experience and someone who has a desire for great Customer Service.

The responsibility of the Key Account Coordinator is to ensure that the Key Account customers receive the highest level of service and help with their questions and concerns. The Key Account Coordinator will be the advocate for the customer across the business and will anticipate the customer's needs and assists with the execution of the sales and delivery plans to ensure the highest level of service will be achieved.

Responsibilities

  • Daily order placement, review EDI orders
  • Track and Tracing of orders.
  • Investigate irregularities of orders and inform customers as required.
  • Ensure that orders flow through the system within the set timelines by managing exceptions.
  • Handle return requests incl. arranging of pick-ups.
  • Handle non-inventory credit or invoice requests.
  • Support Pre-order process
  • Ensure the highest level of service to the customer as well as to the Account Sales representative.
  • Provide product and service information to customer.
  • Escalate issues in a structured way to CS Management or contact departments.
  • Build a strong relationship with E-tail team.

Requirements

  • At least 2 years' experience in a customer service department
  • E-tail experience is required.
  • Ability to have a high degree of self-management and proactive problem solving.
  • Must be a strong customer advocate with Quality focus.
  • Ability to work cross functionally with all other departments involved in these specific key accounts.
  • Excellent customer handling skills, organization skills.
  • Strong communication skills written and verbal in English, secondary language French or German is a plus.
  • Can work under pressure and meet deadlines.

This is a full-time position, Monday to Friday.

This is a hybrid role, with 2 days a week required at the office in Hoofddorp.

Please apply online to be considered