Our client, an exciting and rapidly growing SaaS company within the e-commerce industry is currently hiring for a Junior SaaS Technical Support Engineer to join their team in Southampton. You will be responsible for working directly with clients, solving their problems and helping them to make good use of their system.

Responsibilities

• Providing phone or email advice to clients on how to accomplish their goals in our platform
• Investigating and problem-solving client issues with our platform and content built in HTML, CSS and JavaScript
• Training and explaining the platform to customers
• Onboarding new customers

Requirements

• Previous experience in a similar role
• Excellent interpersonal skills with a friendly and helpful manner
• Ability to explain complex problems to non-technical people
• Strong written and verbal skills
• JavaScript or other programming experience would be an advantage
• Experience in digital marketing would be advantageous

This is a full time, permanent position working Monday-Friday. This role will be a hybrid position with the office being based in Southampton.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.