IT Service Desk Support

Posted 20 September 2022
Salary £20000 - £25000 per annum + Benefits
LocationBasingstoke
Job type Permanent
DisciplineTechnology
Reference4100_1663685044
Contact NameMarkJames Search

Job description

Our client, a leading technology company, based in Basingstoke, is currently hiring for a IT Service Desk Support providing 1st/ 2nd line support to one of the biggest customer. Dealing with circa 780 depots throughout the UK and Ireland, two manufacturing sites, and 5 main offices.

Responsibilities

  • Providing support in the form of Remote Technologies, Telephone and Email.
  • Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, Cisco network switches/routers and more.
  • Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
  • Working independently on weekly assigned tasks
  • Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible

Requirements

  • Good IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange/ MS365 Admin Centre etc…)
  • Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)
  • Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Sophos, Unity, Akixi, Microsoft Office Applications etc)
  • Experience of using call management software
  • Experience of working in a service desk environment

This is a full time, permanent position working Monday-Friday. You will work a shift pattern of 7am-3:30pm, 8am-4:30pm, 8:30am-5:00pm and 9:00am - 5:30pm. There will be an occasional Saturday morning shift 7am/12pm every 6 weeks - paid on overtime basis.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.