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Head of Customer Success
- Posted 02 February 2023
- Salary £80000 - £100000 per annum + 15% Bonus + Excellent Benefits
- LocationCity of London
- Job type Permanent
- DisciplineOperations
- Reference7234_1675350339
- Contact NameMarkJames Search
Job description
Our client, a scale up SaaS company within the Energy space, is currently hiring for a Head of Customer Success to be responsible for the strategy and day-to-day management of the Operations & Delivery (Customer Success).
Responsibilities
- Lead a team comprised of service/delivery/operations members
- Responsible for achieving revenue targets (along with associated forecasting, reporting of revenue) with a focus on growth and expansion both within the current install base as well as to new markets, technologies and solution areas.
- Establish strategy to maintain high level of engagement of digital users
- Represent voice of customer in collaboration with Product / R&D teams to determine core features to further develop within platform.
- Work with cross-functional teams (marketing, technology, Cleantech, and efficiency) to evaluate, prioritize and execute strategies for accelerating revenue growth
Requirements
- Experience working with either a renewable energy developer, utility trading house or corporate energy buyer is desirable
- Strong personnel management experience including both commercial (sales) and delivery (operations) preferred
- Experience managing a digital platform or software, preferably in the space of energy or environment
- Experience leading team discussions and making management-level presentations to drive strategic outcomes and decisions
- Analytically oriented with experience using data to drive decision making
This is a full time, permanent position working Monday-Friday. This role will be Hybrid position with offices in London.
Our client offers an excellent remuneration package and excellent career progression prospects.
Please apply online to be considered.
