Enterprise Customer Success Manager

Posted 01 August 2022
Salary US$140000 - US$160000 per annum + Bonus
LocationManhattan
Job type Permanent
DisciplineSales
Reference4003_1659390026
Contact NameMarkJames Search

Job description

Our client, an enterprise blockchain company, is seeking to hire an Enterprise Customer Success Manager. You will manage their key account portfolios and develop client relationship management strategies. We are looking for someone whose customer-oriented approach and sales expertise result in increased profitability.

Responsibilities:
● Maintaining assigned key accounts and providing ongoing client support.
● Developing and implementing client relationship management strategies.
● Communicating with key clients to monitor client expectations and satisfaction.
● Identifying new business leads and contacting prospective key clients to promote products and
services.
● Establishing efficient communication channels and liaising between key clients and internal
departments.
● Recommending and implementing improvements to the management of key client relationships.
● Handling client queries and finding innovative solutions for complex problems.
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Requirements/Skills:
● Bachelor's degree
● A minimum of two years' experience as a strategic accounts manager, or similar.
● Proficiency in CRM software, such as Salesforce.
● In-depth knowledge of client relationship management strategies.
● Superb interpersonal, communication, and collaboration skills.
● Great problem-solving and analytical abilities.
● Excellent organizational and time management skills.

This is a full-time permanent position located in Brooklyn, NY. The office hours are from 10am - 6pm. You must be able to travel to