Customer Success Director

Posted 11 July 2022
Salary £100000 - £120000 per annum + Uncapped Commission
LocationCity of London
Job type Permanent
Contact NameMarkJames Search

Job description

Our client, the world's leading emerging technology provider for commerce are looking for a Customer Success Director. Working as part of a high-performance team, your key role is to identify, pitch and close new business from existing clients.

You are accountable for the creation of the account plan for your existing and new brands supported by your assigned team member, the Client Success Manager. The account plan will be achieved by conducting a gap analysis of who, what and where we currently sell into the client and where the sales gaps are to pursue to grow the client.


  • Accountable for maximising business from existing brands.
  • Global travel required and expected.
  • Works weekly with Sales Leader to avoid duplication or misalignment but otherwise a fundamentally autonomous role to secure new income from the various channels noted above
  • All opportunities to be managed from start to finish through Salesforce to create a professional funnel management process
  • Expand connections within the assigned list of brands to reach all budget holders
  • Hand over new business professionally and in a timely fashion to ensure delivery by the support team at the office
  • Robust, authentic Salesforce funnel built from net new brands and existing brands and retailers


  • 6 - 8 years of successful selling in a fast paced, agency environment
  • Brand or Agency client facing experience
  • You must have worked internationally and be comfortable hosting and leading meetings
  • Advanced knowledge of CRM platforms (Salesforce & Outreach)
  • Evidence of exceeding annual targets of over $1m
  • Demonstrated skill in negotiating and closing on critical sales contract
  • Proven experience in generating and managing large volume of sales leads
  • Great understanding of and a passion for the digital marketing space
  • Ability to create and maintain positive relationships with current and prospective clients

This is a full-time position, Monday to Friday.

This is a hybrid role to begin with, the office is based in Liverpool Street, 1 or 2 days required in the office.

Please apply online to be considered.