Customer Success Administrator - German Speaking

Posted 07 July 2022
Salary £200 - £275 per day
LocationReading
Job type Contract
DisciplineOperations
ReferenceBBHH34567_1657209575
Contact NameMarkJames Search

Job description

Our client, a global SaaS company, based in Reading, Berkshire are currently hiring for a Customer Success Administrator to provide the best customer experience and assuring revenue retention through long-term relationships
with our clients.

Responsibilities

  • Assis the Success Account team to process customer requests as well as internal operations and project work.
  • Support the SAM team in processing customer requests related to contract changes (transfers, renewals) as well as account level changes (name, addresses)
  • Assist with the backlog of internal system related activities (data mapping and cleansing).
  • Contact customers for additional information related to tasks and projects assigned.
  • Actively cooperate with related stakeholders and teams across the organization.

Requirements

  • Knowledge and experience related to Salesforce, 1ERP and similar environments
  • Fluent written and verbal communication in English and German
  • Excellent communication, listening and troubleshooting skills;
  • Well-developed time management and prioritization skills;
  • General understanding about technology products and solutions
  • Structured "can-do" approach to open matters and tasks in a demanding
  • environment
  • Methodical and conscientious documentation skills;
  • Willingness to develop while identifying opportunities over self-reflection.

This is a full-time, contract position for an initial period of 12 months with the possibility to extend and/or become permanent (although this is not guaranteed).

Please apply online to be considered.