Our client, a global SaaS company, based in Reading, Berkshire are currently hiring for a Customer Success Administrator to provide the best customer experience and assuring revenue retention through long-term relationships
with our clients.

Responsibilities

• Assis the Success Account team to process customer requests as well as internal operations and project work.
• Support the SAM team in processing customer requests related to contract changes (transfers, renewals) as well as account level changes (name, addresses)
• Assist with the backlog of internal system related activities (data mapping and cleansing).
• Contact customers for additional information related to tasks and projects assigned.
• Actively cooperate with related stakeholders and teams across the organization.

Requirements

• Knowledge and experience related to Salesforce, 1ERP and similar environments
• Fluent written and verbal communication in English and German
• Excellent communication, listening and troubleshooting skills;
• Well-developed time management and prioritization skills;
• General understanding about technology products and solutions
• Structured "can-do" approach to open matters and tasks in a demanding
• environment
• Methodical and conscientious documentation skills;
• Willingness to develop while identifying opportunities over self-reflection.

This is a full-time, contract position for an initial period of 12 months with the possibility to extend and/or become permanent (although this is not guaranteed).

Please apply online to be considered.