Receptionist/Switchboard Operator

Posted on 10/06/2021
Ref #BBHH54678
  • £10.00 - £11.00 per hour
  • Warrington, Cheshire
  • 2-3 months
  • Office Support

Our client, a not for profit regulatory organisation, are currently hiring for a Receptionist/Switchboard Operator on an initial 2-3 month PAYE temporary contract.

Responsibilities

  • Answer incoming calls, providing information, transferring calls and/or taking messages as necessary - providing a best in class customer experience
  • Route emergency calls and difficult callers appropriately
  • Contacting individuals to inform them of telephone calls, using interoffice communication equipment
  • Carry out ad-hoc requests and projects that are in line with your skill and capability as requested by members of the CCT Management team
  • Answer 90% of calls within 10 seconds

Requirements

  • Effective conflict resolution skills and ability to handle challenging callers
  • Ability to problem-solve effectively and show initiative
  • Confident in dealing with external and internal customers and colleagues at all levels
  • Excellent interpersonal and communication skills including an excellent telephone manner
  • Attention to detail with an ability to multi-task and prioritise
  • Ability to work effectively independently and as part of a team

This is an immediate start contract position for 2-3 months, working Monday-Friday.

Please apply online for consideration.

Posted By
MarkJames Search