Payouts Specialist

Posted on 08/10/2019
Ref #2385
  • £20000 - £22000 per annum
  • Slough, Berkshire
  • Financial Services

Our client, a leading financial services company, based in Slough are looking for a Payouts Specialist to join the Finance Team and will contribute to the delivery of high level, customer service by actioning pay out and activate agreements.

Key Responsibilities

  • Provide a "right first time" service to the dealers in respect of agreement encoding onto the Proposal Management System
  • Review and validate supporting documentation
  • Send appropriate messages back to dealers, informing them of additional documentation required for pay out and activation
  • Pay out and activate agreements
  • Answers inbound dealer and Account Manager enquiry calls in accordance with average speed of answer targets
  • Ensures Team Leader is aware of potential issues associated with agreement backlog
  • Alerts Team Leader to those Dealers and or Account Managers that are reluctant to review agreement status using the system
  • Adhere to formal and regulatory processes and policies
  • Review SLA adherence and performance reports
  • Such other duties as management may from time to time reasonably require
  • Own all customer issues through to resolution
  • Work effectively with colleagues in support functions around the business to maximise customer satisfaction

Requirements

  • Minimum of A levels or equivalent
  • Experience in the automotive or consumer finance industry essential
  • 3 years' experience in a Customer Service
  • Excellent communication skills

This is a full time, temporary position looking to be filled as soon as possible. The hours for thi position are 9am-5pm Monday-Friday.

Please apply online to be considered.

Posted By
MarkJames Search