Customer Success Manager - SaaS - Contract

Posted on 11/06/2020
Ref #BBHH197
  • £55000 - £60000 per annum
  • Reading, Berkshire
  • 12 months
  • Sales

Our client, a global SaaS business based in Reading are hiring for a Customer Success Manager to develop and maintain strategic business relationships with SMB accounts to promote the company's products and services and profitable business relationships and to be the principle contact point for all technical issues, concerns and guidance.

In this role you will act as "Trusted Adviser" to the Customer by providing strong and consistent relationship building, and by providing sound decision making, technical and managerial competence, and inspiring confidence.


  • Previous Customer Success or Technical Account Management experience in a SaaS company
  • Able to communicate and articulate technical product details at all levels, including C-Level.
  • Excellent communication, organisational and time management skills.
  • Excellent troubleshooting skills.
  • Strong leadership skills.
  • Proven ability to develop relationships with customers.
  • Experience of collaborating salespeople and being responsible for the technical aspects of the sales cycle.

This is an immediate start PAYE/Umbrella (Ltd Company not an option) contract role to cover maternity and will run for a minimum period of 12 months, with the potential to either extend up to 24 months, or become permanent

This position is working 40 hours per week, Monday-Friday with occasional UK client site travel required.

Please apply online for consideration

Posted By
MarkJames Search