Customer Success Administrator

Posted on 10/06/2021
Ref #BBHH451
  • £150 - £180 per day
  • Reading, Berkshire
  • 6 months
  • Office Support

Our client, an enterprise technology company, based in Reading, are currently hiring for a Customer Success Administrator to support Customer Success Managers in processing customer requests as well as internal operations.

Responsibilities

  • Support the Customer Success team in processing customer requests related to contract
  • changes (transfers, renewals etc.) as well as account level changes (name, address etc.)
  • Assist with the backlog of internal system related activities (data mapping and
  • cleansing).
  • Contact customers for additional information related to tasks and projects
  • assigned.
  • Actively cooperate with related stakeholders and teams across the organization.

Requirements

  • Knowledge and experience related to Salesforce, 1ERP and similar environments
  • Fluent written and verbal communication in English
  • Strong communicative verbal and written skills
  • Excellent communication, listening and troubleshooting skills
  • Well-developed time management and prioritisation skills
  • Structured "can-do" approach to open matters and tasks in a demanding environment

This is an immediate start contract role which will run for a minimum period of 6 months, with the potential to either extend up to 12-24 months, or become permanent (although this is cannot be guaranteed)

Please apply online for consideration

Posted By
MarkJames Search