Customer Service Co-Ordinator - 6months FTC

Posted on 10/06/2021
Ref #1676
  • £25000 - £26000 per annum
  • Basingstoke, Hampshire
  • 6 Months
  • Financial Services

Our client, a leading Financial Services Business, based in Basingstoke, is currently hiring for a Customer Service Co-Ordinator (6months FTC) to be at the front line of the customer base, making sure queries are resolved quickly and consistently across the team.

Responsibilities

  • Answering inbound calls from those requiring immediate status updates on their applications - both from Merchants and end-user customers.
  • Offering technical support for our customers and internal Merchant team members.
  • Careful handling of cancellations and escalation of potential fraud cases to neighbouring teams.
  • Advising on correct proof of income and pushing forward to Credit Team for application decisions.
  • Alongside the calls - the role will enable candidates to help customers on online chat which we intend to relaunch in a format which is bigger and better.
  • The team will respond to email queries within SLA and KPIs - though some responses will be templated the job will require candidates to formalise well-written replies within the company guidelines.

Requirements

  • Ability to work under pressure and to be able to show a flexible and adaptable approach.
  • Time management skills, with the ability to review, organise and prioritise.
  • Must be able to communicate effectively with customers and merchants over the phone and in writing, in a friendly, and professional manner.
  • Confident in communicating at all levels and adjusting approach to suit the audience.

This is a full time, 6 Months FTC position working Monday-Friday. Position will be based in Basingstoke on a full time basis but currently working from home until the foreseeable future.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.

Posted By
MarkJames Search