Complaints Handler

Posted on 06/07/2021
Ref #1677
  • £25000 - £26000 per annum + Excellent Benefits
  • Basingstoke, Hampshire
  • Financial Services

Our client, a leading Financial Services Business, based in Basingstoke, is currently hiring for a Complaints Handler. You will be responsible for ensuring that all complaints are administered, pro-actively investigated and resolved in accordance with regulatory requirements and company standards.


  • Collate and compile complaint evidence.
  • Identify the root cause of a complaint as part of fair and thorough complaint investigations, ensuring all complaint points are fully understood and responded to ensure that fair outcomes are achieved for each customer or merchant.
  • Update the Complaints Management System providing a clear and concise audit trail.
  • Reporting information internally and for customers and merchants, using MI and internal reporting tools, in a timely and accurate fashion.
  • Actioning general complaint queries.


  • Ability to work under pressure and to be able to show a flexible and adaptable approach.
  • Time management skills, with the ability to review, organise and prioritise.
  • Use all available sources of information, knowledge and investigative skills to fully explore complaints.
  • Inquisitive mindset: the ability to evaluate evidence, and make a decision based on the evidence received.
  • Must be able to communicate effectively with customers and merchants over the phone and in writing, in a friendly, empathetic and professional manner.
  • Confident in communicating at all levels and adjusting approach to suit the audience.

This is a full time, permanent position working Monday-Friday. Position will be based in Basingstoke on a full time basis but currently working from home until the foreseeable future.

Our client offers an excellent remuneration package and excellent career progression prospects.

Please apply online to be considered.

Posted By
MarkJames Search